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APS Medical Billing is an industry leading billing and revenue cycle management company that provides services to more than 250 physician groups across the country.
Be a part of a growing and successful company. Our employees are why we succeed, and we have opportunities for candidates who are passionate about results. Apply now!
APS is looking for an inbound Call Center Manager to oversee our Customer Service Representatives and Supervisors who provide medical billing account feedback to patients. This position is responsible for the day-to-day operations of the Call Center with the goal of ensuring performance metrics are in line with the department goals and strategies. This person must be able to function in a fast-paced environment.
Essential Duties and Responsibilities
• Establish goals and performance expectations based on key performance indicators (KPI) and analyze Call Center metrics
• Responsible for the development, maintenance and compliance with Call Center standard work, workflow and policies
• Manage employees performance through coaching, appraising and motivating
• Manage staffing levels to ensure continuous, quality customer service
• Continually review tasks for process improvement and increase reimbursement
• Monitor calls, call volumes, trends and reporting to recommend procedures to ensure customer satisfaction and improve revenue cycle performance
• Coordinate resolutions of customer-escalated issues and guide representatives through difficult calls/issues or assist with calls that cannot be fielded by the representative
• Perform other duties as necessary
• Bachelor’s degree or 3-4 years’ experience managing an inbound Call Center
• Medical billing related experience
• Ability to successfully work onsite or remotely
• Strong knowledge of Call Center metrics
• Strong problem-solving and decision-making skills
• Flexible and adaptable
APS Medical Billing, located in Toledo, OH, is looking for a motivated individual to join our IT team as a Computer Support Operator. This role is responsible for monitoring and ensuring correct operations of the iSeries computing systems and various network-based business applications. This individual also serves in the role of resolution coordinator.
Essential Duties and Responsibilities
• Monitor performance of servers, host systems and network components for proper functions and availability to users
• Utilize monitoring tools to review system console messages, event logs, email alerts, etc.
• Follow up on issues with the application development staff
• Respond to error conditions on monitored systems and servers by entering message responses or operating system commands or performing other actions such as mounting storage media, etc.
• Perform other duties as assigned
• Associate’s degree in a relevant field or equivalent combination of training and experience
• Basic working knowledge of multiple computer systems operations – iSeries (AS/400) and Microsoft Windows-based PCs and servers
• Proven, well-developed Analytical and Organizational Skills
• Effective Business Communicator (Written & Verbal)
APS Medical Billing, in Toledo Ohio, is looking for a Medicare Claims Processor. This person assures timely and accurate claims are submitted to ensure the lowest possible days in accounts receivable. The person in the position will follow up on unresolved Medicare claims, investigate, identify, research and appeal denied claims.
Essential Duties and Responsibilities:
• Responsible for monitoring aging reports and follow up on overdue accounts
• Follow collection policies and procedures in accordance with established procedures and time schedules
• Follow all CMS requirements
• Work denial report to provide required information to insurance companies for claims payment
• Submit appeals with supporting documentation, when warranted
• Provide account information by answering inquiries (phone and mail)
• Identify and assist in the resolution of issues
• Notify management of issues
• Ensure that all HIPAA requirements and standards are followed and executed consistently
• Perform other duties as necessary
• Associate’s degree or up to two years’ medical billing experience preferred
• Medical Billing Certificate a plus
• Highly organized and detail focused
• Effective communicator (written and verbal)
• Problem solver with the ability to identify issues, provide feedback and follow up to resolution
• Strong computer, typing and technology skills
APS Medical Billing is seeking a Mailroom Supervisor to join our team. The person in this position will work onsite at the Toledo, Ohio office. This position oversees the mailroom staff and ensures processes and electronic functionality is optimized to efficiently process high volumes of mail.
Essential Duties and Responsibilities
• Oversees daily intake, resolution and routing of large volumes of mail
• Ensures functionality is optimized
• Assesses and creates efficient processes for the team
• Enters data on a computer
• Resolves conflicts within the department
• Performs other tasks as necessary
• Associate’s degree or equivalent combination of formal training and experience
• Prior experience in a mailroom preferred
• Excellent communication, organizational and interpersonal skills
• Proficient in Word and Excel and other basic computer programs
• Attention to detail
• Ability to lift and/or move up to 50 lbs
APS Medical Billing, in Toledo Ohio, is looking for a Health System Information Center Processor (HSIC). This position utilizes our client’s hospital access to obtain missing or incomplete patient information. The information is entered to file claims with the patient’s insurance for reimbursements and to avoid going to collections.
Essential Duties and Responsibilities
• Manage queues, tasks and edits
• Navigate hospital systems to review and find patient information
• Pull, print and enter information for accounts from the hospital system
• High school diploma or equivalent, Associates degree preferred
• Proficient at working on a computer
• Internet savvy with strong website navigating skills
• Attention to detail with strong follow through skills
• Excellent communications skills
APS Medical Billing, located in Toledo Ohio, is seeking an experienced Office Clerk to perform clerical duties in our Insurance Billing Department. This person would need to feel comfortable working in a fast-paced office setting.
Requirements:
• Sorts, mails and faxes claim forms, appeal letters, explanation of benefits
• Strong computer skills with the ability to navigate multiple insurance portals
• Proficiency in Excel and Word
• Typing skills 35+ wpm
• Working knowledge of office devices and processes
• Attention to detail
• Reliable and professional with a proven track record of good attendance
• Excellent communication skills
APS Medical Billing is seeking a Mailroom Processing Specialist to join our team. The mailroom takes in mail reports, checks, correspondence from patients and insurance companies. This position is responsible for sorting the mail and processing the payments to be posted and to send reports to be billed.
Essential Duties and Responsibilities
• Opens and accurately sorts mail, batches work
• Enters data on a computer
• Must be able to work quickly and efficiently with large volumes of mail
• Proven ability to multi-task and handle large volumes of mail
• Performs other tasks as necessary
• Prior experience in a mailroom preferred
• Communication skills
• Typing skills of 40+ wpm
• Proficient in Word and Excel
• Communication skills
• Attention to detail
• Ability to lift and/or move up to 50 lbs
APS Medical Billing is looking for a Customer Service Supervisor to join our inbound call center team. This position is responsible for providing employees with needed resources, leadership, training and coaching in order to provide timely and accurate information to callers and to resolve medical claim issues.
Essential Duties and Responsibilities
• Supervises Customer Service representatives to meet daily department goals (both local and remote)
• Monitors call volumes to identify and act on performance issues and trends to ensure achievement of daily productivity goals
• Ensures employees are knowledgeable and compliant with policies and procedures, as well as external regulatory requirements
• Reviews staffing levels, schedules and account assignments
• Communicates information to employees on all shifts
• Ensures accurate and timely follow-up
• Coordinates departmental coverage in the absence of an employee
• Performs other duties as necessary
• Associate’s degree or equivalent combination of formal training and experience
• At least two years of supervision experience preferred or a proven track record of supervising a team to achieve results
• Demonstrated knowledge of third-party and insurance companies
• Problem solver, self-motivated, self-directed and attention to detail
• Ability to handle multiple tasks
• Skilled in Microsoft Office – Word and Excel
APS Medical Billing, located in Toledo, OH, is looking for a motivated individual to join our team as a Contract Analyst. This role is responsible for catching underpayments and to follow up with the carrier to retrieve those payments.
Essential Duties and Responsibilities
• Request existing contracts and fee schedules from insurance carriers
• Load carrier fee schedules into a program that allows reporting to generate
• Review existing reimbursement rates from carriers
• Run reporting based on reimbursement rates and provide to management
• Work the Reimbursement queue to evaluate carriers are paying according to contract
• Performs other duties as necessary
• Associate’s degree or equivalent combination of training and experience
• Carrier fee schedule knowledge
• Provider/Contracting experience
• Strong Excel skills
• Fluid worker with a high-level of attention to detail
• Medical billing insurance experience preferred
• Strong communication skills
APS is looking for a Collections Associate to join our team. This role is responsible for reviewing accounts by Client in the collection queue to determine if the patient’s account should be sent to collections.
Essential Duties and Responsibilities
• Works from a spreadsheet and the collection queue to review and verify patient accounts by Client
• Determines which accounts will be sent to the collection agency
• Ability to understand an EOB and how a payment is applied
• Ability to work in a fast-paced environment
• Prior Medical Billing Experience (at least 2 years) preferred
• Understanding of payments being posted, balances, provider adjustments, true patient balances
• Ability to understand an 835 file or EOB and how a payment is applied
• Self-directed, attention to detail and outstanding organizational skills
APS Medical Billing, located in Toledo, OH, is looking for an individual to join our Marketing team as an entry-level Assistant. This role is responsible for assisting the Marketing team in the proactive development and implementation of social media marketing strategies. The Marketing Assistant will also perform market research and contact qualified business prospects as directed.
Essential Duties and Responsibilities
• Proactively manages APS Medical Billing’s social media accounts
• Performs market research to assist the Marketing team in developing future strategy
• Contacts qualified prospective clients as directed to further APS marketing initiatives
• Assists Marketing team members with various duties as requested
• Performs other duties as necessary
• Associate’s degree or equivalent combination of training and experience
• Established experience/interest in Marketing
• Experience in managing a professional organization’s social media accounts a plus
• Effective Business Communicator (Written & Verbal)
• Creative Collaborator
APS Medical Billing, headquartered in Toledo, OH is looking for a dynamic IT professional to join our team in the hybrid role of Business Intelligence Reporting Analyst & Programmer. One aspect of this role will focus on working to develop and provide new business intelligence solutions while analyzing data, developing and delivering reporting solutions, packages, and database solutions that include a range of reports, scorecards, dashboards and other solutions. The programmer portion of this role will include analyzing, writing and maintaining computer applications in IBM iSeries RPG or VB.Net.
Essential Duties and Responsibilities
• Primary support contact and expert for the SSRS and other data visualization tools
• Evaluates and enhances existing reports/dashboard to improve performance and presentation
• Develops and creates new reports and tools
• Identification, specification, querying, validation and delivery of standard and custom reports
• Develops, validates and provides ongoing support of operational and project-related reports
• Provides technical and assistance during project development
• Develops objectives to meet required reporting scope, regulatory and project deadlines
• Develops, maintains and optimizes database modules and system components
• Defines reporting requirements
• Performs other duties as necessary
• Bachelor’s degree in software engineering/IT disciplines, computer science or other related field and/or the equivalent combination of training and experience
• Minimum of 3 years’ experience using the following: BI virtualization tools and technology (e.g., SSRS, Power BI) and practical application program experience with IMB iSeries RPG or VB.Net
• Experience in Visual Basic, HTML, CSS, ASP, Java and SQL a plus
• Must have fluid working style paired with high analytical skills
• Ability to effectively collaborate and communicate with both highly technical and non-technical people
• Experienced troubleshooter
• Excellent planning and organizational skills in a project-oriented, timeline driven environment
• Experience in the Healthcare industry a plus
APS Medical Billing, headquartered in Toledo, OH is looking for a talented individual to join our organization as a Director of Business Development with a radiology/pathology service focus. This role is responsible for developing and implementing effective plans, managing all aspects of the company’s marketing strategy, and seeking out, establishing and maintaining positive relationships with clients and referral sources.
Essential Duties and Responsibilities
• Market and promote APS services to potential clients in line with APS strategies
• Establish and maintain client relationships to grow sales
• Perform market research and monitors industry trends to identify emerging markets and develops plans to expand revenue in potential markets, and follows through with plan action items
• Manage assigned clients’ billing, charges, payments, accounts receivable and all billing processes, and maintains records of activity
• Perform other duties as necessary
• Bachelor’s degree or equivalent combination of formal training and experience
• Proven ability and effectiveness in sales (previous pathology/radiology services a plus)
• Must be open to both local and overnight travel (50% or more)
• Self-motivated, analytical individual with a high business acumen
• Effective communicator and collaborator with clients and APS team
APS Medical Billing, located in Toledo Ohio, is seeking an experienced Client Bill Processor who is ready to work in a fast paced environment providing direct support to our billing team. The Client Bill Processor is responsible for reviewing census from nursing homes (a listing of patients that show if a charge should bill to patient insurance or go on an invoice), validate charges on invoices and move them to the appropriate account. Reviewing spreadsheets for accuracy. A Client Bill Processor generates, reviews, and sends invoices to clients in a timely manner, answers/assists any client questions regarding invoices, and follows up on any outstanding invoices with the client.
Requirements:
In this position, the person's main focus is to enter billing data into our system. This is a fast paced/production driven environment.
APS is looking for a Practice Manager who serves as the primary day-to-day interface with our clients for their billing and reimbursement activities. Primary practice specialties include, but not limited to, pathology and radiology groups.
This person must understand the revenue cycle management functions and be able to clearly communicate financials with the clients, as well as troubleshoot issues, resolve problems and provide guidance for solutions. The Practice Manager also establishes relationships with new clients and manages the transition process for multiple clients throughout the US.
This position requires 60% of travel (including overnight trips).
In this position, the person will handle inbound calls from patients regarding their bills, EOBs, setting up payment plans, etc. The goal is to collect money on balances for different clients. This is a fast paced position.
• Customer Service experience
• Call Center experience (preferred)
• Medical Insurance/Billing knowledge (preferred)
• Data Entry – Must be able to input data quickly and accurately
• Knowledge of Microsoft Excel and Word
• Ability to multitask on tasks between calls
In this high volume position, the person will follow up on unresolved claims within the standard billing cycle timeframe. The Medical Insurance Biller will investigate, identify, research and appeal denied claims. Accuracy and ability to meet deadlines is imperative.
Seeking certified professional coders with experience in pathology and radiology to become part of our progressive team. This position works with clients to ensure proper documentation for charge capture and remains current with industry guidelines.
This position verifies the credentials of healthcare providers are in compliance with state and federal standards, communicates with physicians and clients to obtain credentialing documents, receive/process all initial credentialing/re-credentialing applications and manage license, insurance, and DEA expirations for providers.
APS Medical Billing is an equal employment opportunity employer. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability, or any other category protected by federal, state or local laws.
APS Medical Billing has established a foundation of trust that unites people and technology to provide industry leading revenue cycle management. We invest in our team to grow as individuals, which leads to organizational growth.