In this position, candidate would work with clients to ensure proper documentation for charge capture and remain current with industry guidelines such as LCD/NCD polices and quality initiatives to accommodate them into their coding practices.

Requirements:
• Demonstrate ICD-10-CM proficiency
• Demonstrate understanding of the CPT guidelines for separate procedures, bundling and add-on-codes
• Experience in abstracting medical records for accurate CPT code assignments
• Experience in anatomic pathology preferred

In this position, the person will answer patient calls regarding their bills, EOBs, payment plans, etc. This is a fast paced, heavy volume position.

Requirements:
• Call center or office experience
• Medical billing knowledge a plus
• Resolves patient issues and documents call information
• Typing/keyboarding skills
• Knowledge of Microsoft Excel and Word
• Ability to multitask on and in-between calls

In this position, the person’s main focus is to enter billing data into our system. This is a fast paced/production driven environment.

Requirements:
• Compare data with source documents, re-enter data in verification format to detect errors
• Locate and correct data entry errors
• Proven ability to multi-task and handle heavy work loads
• Typing skills 50+ wpm 
• Proficient in Microsoft Excel and Word  
• Excellent communication skills

The Practice Manager is responsible for establishing and maintaining relationships with clients.  This person serves as the primary day-to-day interface with clients for their billing and reimbursement activities.  Must be able to clearly communicate client information, troubleshoot issues and solve problems that arise and provide guidance on how to handle the client’s situation.

Essential Duties and Responsibilities

• Establish relationships with new clients and assist and manage the transitional process.
• Maintains existing relationships between client and APS
• Understands the expectations of both the client and APS
• Provides APS with client-specific details needed to provide required services
• Monitors and tracks all client meetings
• Prepares data for client meetings and contributes to decision-making
• Provides Managed Care Contract Review
• Oversee all aspects of managing accounts receivables for clients

Travel Time required -- 80% or more

The Coding Manager works closely with the Director and Supervisor(s). This person provides leadership and accountability through planning and coordinating processes and functions of the department to ensure department goals are established and met.

Essential Duties and Responsibilities:
• Identifies and recommends documentation improvements to increase accuracy and charge capture and reduce audit liability
• Identifies process flow inefficiencies and makes recommendations
• Ensures the department goals are met
• Analyzes and interprets data and provides recommendations
• Determines staffing needs and participates in interviewing, hiring, training and disciplinary action
• Ensures compliance with policies and regulatory requirements

Requirements:
• Bachelor’s or Associate’s degree or equivalent combination of formal training and experience
• A current, nationally recognized coding credential:  CPC, CCS, CCS-P, RHIA or RHIT
• Knowledge of coding conventions (CPT, ICD-10-CM, HCPCS), CMS policy requirements, LCDs/NCDs and industry quality and billing matters
• At least three years of management and leadership experience

The client representative is the APS liaison to assigned clients. This position involves coordinating on-going client support and services and managing client’s accounts receivable.

Requirements:
• Minimum of 1-3 years of experience in a medical billing setting
• Ability to conduct month-end financial and operation reviews with clients
• Ability to monitor and report client satisfaction with service performance and escalate issues as needed
• Organized and detail oriented
• Maintain strict level of confidentiality
• Proficient in Microsoft Excel and Word
• Excellent communication skills

The Customer Service Team Lead is the first contact for employee floor support in the department assigned to them.  This person is responsible for answering questions, handling escalations and identifying trends that can be used to identify knowledge gaps and training opportunities.  The Team Lead will also take calls to stay current and knowledgeable.

Essential Duties and Responsibilities:
• Serves as a resource to team members to answer questions, clarify work task responsibilities
• Reviews outcome of quarterly and monthly auditing with staff and management
• Ensures appropriate coverage of work activities
• Provides onboarding, training, mentoring and team development for all new hires and assigned team members

Qualification Requirements:
• Associate’s Degree or equivalent combination of formal training and experience
• Solid knowledge of the tasks and functions performed in a Call Center department
• Demonstrated knowledge of third-party and insurance companies
• Skilled computer skills - Microsoft Office/Word and Excel
• Ability to train and lead in a team environment
• Strong and clear verbal and written communication skills
 

The Supervisor is responsible for daily supervision of employees, leadership, training and coaching to direct and indirect reports.  This position is also responsible for meeting high quality and timely completion of productivity goals.

• Supervise employees to meet daily department and supervisor productivity goals
• Review staffing levels, staff schedules and assigning specific duties
• Works with management to establish and implement departmental goals and processes
• Supervise the daily operations of the department and provide leadership to employees
• Assist and determine staffing needs, interviews, hires and works with management to oversee the training of employees

Requirements:
• Associate’s degree or equivalent combination of formal training and experience
• At least two years of supervision experience preferred or a proven track record of supervising a team to achieve results or evidence of strong leadership skills with the ability to guide, direct, train and interact with staff and clients
• Demonstrated knowledge of third-party and insurance companies and operating procedures, regulations and billing requirements
• Self-motivated, self-directed and attention to detail
• Strategic thinker and problem solver
• Strong organizational skills and the ability to handle multiple tasks
• Proven project management and time management skills
• Excellent verbal, written and interpersonal skills
• Skilled in Microsoft Office – Word and Excel

The Business Intelligence Analyst/Report Writer works to develop and provide new business intelligence solutions.  This position is responsible for analyzing data, developing and delivering reporting solutions and packages and database solutions to include a range of reports, scorecards, dashboards and other solutions. 

Essential Duties and Responsibilities:
• Primary support contact and expert for the SSRS and other data virtualization tools
• Enhance existing reports/dashboards to improve performance and presentation
• Identification, specification, querying, validation and delivery of standard and custom reports
• Develop, validate and provide ongoing support of operational and project-related reports, scripts and data analysis

Qualification Requirements:
• Bachelor’s degree in software engineering disciplines, computer science or other related field and/or the equivalent combination of education and experience
• Minimum of 3 years’ experience using BI virtualization tools and technology (e.g., SSRS, Power BI)
• Experience working in a project-oriented, timeline driven environment

Additional Eligibility Qualifications:
• Understanding of database management systems, online analytical processing (OLAP) and ETL (Extract, transform, load) framework
• Proficient in writing, editing, and working with SQL queries and Microsoft SQL Server Management Studio
• Knowledgeable in SQL Server development including T-SQL programming
• Thorough understanding of data modeling