Career Opportunities

APS is a company that is growing, both in the size and the complexity of our client base. If you are interested in becoming part of a company that treats its clients and employees with the highest integrity, we would like to hear from you.

Job Openings
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Job Openings

Credentialing Specialist

This position verifies the credentials of healthcare providers are in compliance with state and federal standards, communicates with physicians and clients to obtain credentialing documents, receive/process all initial credentialing/re-credentialing applications and manage license, insurance, and DEA expirations for providers.

Requirements:
• Minimum of 1-3 years of experience in a medical billing setting
• Proven ability to multi-task and handle heavy workloads (maintain credentialing efforts for over 150 physicians)
• Detail oriented
• Maintain strict level of confidentiality
• Must be proficient with Word and Excel
• Possess excellent written and verbal communication

EOE

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Medical Coder

In this position, candidate would work with clients to ensure proper documentation for charge capture and remain current with industry guidelines such as LCD/NCD polices and quality initiatives to accommodate them into their coding practices.

Requirements:
• Demonstrate ICD-10-CM proficiency
• Demonstrate understanding of the CPT guidelines for separate procedures, bundling and add-on-codes
• Experience in abstracting medical records for accurate CPT code assignments
• Experience in anatomic pathology preferred

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Medical Insurance Biller

Candidate’s responsibility will be to work directly with insurance companies and patients to get claims processed and paid; review and appeal unpaid and denied claims. In addition, they will research and follow up with billing discrepancies, answer patient billing questions, and review patient bills for accuracy and completeness.

• Minimum 1-3 years of medical claims and/or billing experience
• Knowledge of insurance guidelines (Medicare, Medicaid, third-party payers, etc.)
• Strong understanding of A/R follow up process
• Problem solver who can identify issues and put solutions into action
• Ensure results through follow up
• Excellent communication skills and strong typing skills
• Software proficiency in Word and Excel

EOE

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Customer Service Representative

The selected candidate is responsible for answering patient calls regarding their bills, EOBs, payment plans, etc. This is a fast paced, heavy volume position.

Requirements:

• Customer service/call center environment experience
• Third-party medical billing experience
• Able to review data, analyze and apply resolutions to patient and insurance inquiries
• Manage and resolve patient complaints
• Document call information
• Update existing patient information
• Excellent communication skills and strong typing skills
• Software proficiency in Word and Excel

EOE

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Client Setup Specialist

The selected candidate will seamlessly transition a new client from their existing agency to the APS system. In addition, be able to communicate with physicians, clients, hospital representatives, IT staff and carriers to obtain all needed information.  As well as interpret client documents to meet the APS system requirements.

Requirements:

• Minimum of 1-3 years of experience in a medical billing setting
• Proven ability to multi-task and handle heavy workloads
• Detailed oriented
• Maintain strict level of confidentiality
• Must be proficient with Word and Excel
• Possess excellent written and verbal communication

EOE

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Data Entry Processor

In this position, the person’s main focus is to enter billing data into our system.

Requirements:

• Compare data with source documents, re-enter data in verification format to detect errors
• Locate and correct data entry errors
• Proven ability to multi-task and handle heavy work loads
• Strong typing skills
• Proficient in Microsoft Excel and Word  
• Excellent communication skills

EOE

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Payment Posting Specialist

The Payment Posting Specialist's main responsibility is to process the payments received from insurance companies, patients and other entities, towards settlement of claims, applied to the respective claims/patient accounts or other accounts in the billing system.

Requirements:
• Minimum of one year experience in payment posting
• Reconciliation experience
• Strong keyboarding skills- alpha and numeric (6,000+ on 10 key)
• Experience in reading EOBs
• Detail oriented and able to multi-task
• Basic knowledge of Word, Excel and Outlook
• Proven ability to multi-task and handle heavy work loads

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Programmer Analyst

Responsibilities include analyzing, writing and maintaining computer applications in IBM iSeries RPG or VB.Net.

Requirements:

• Bachelor’s Degree, preferably in a relevant field and/or the equivalent combination of education and experience in the healthcare industry
• At least 3 years of practical application programming experience using VB.Net
• Experience in Visual Basic and VB.Net
• Experience in IBM iSeries RPG and CL a plus
• Experience in HTML, CSS, ASP, Java and SQL
• Ability to communicate technical information to non-technical personnel
• Ability to implement and troubleshoot complex programming changes and modifications
• Ability to identify problems or potential problems with systems and/or clients
• Ability to plan, design, coordinate installation, test and modify complex systems
• Knowledge of current technological developments and trends in area of expertise
• Excellent planning and organizational skills
• Must be able to communicate effectively with customer, manufacturers, vendors and corporate staff

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Practice Manager

The Practice Manager is responsible for establishing and maintaining relationships with clients.  This person serves as the primary day-to-day interface with clients for their billing and reimbursement activities.  Must be able to clearly communicate client information, troubleshoot issues and solve problems that arise and provide guidance on how to handle the client’s situation.

Essential Duties and Responsibilities

• Establish relationships with new clients and assist and manage the transitional process.
• Maintains existing relationships between client and APS
• Understands the expectations of both the client and APS
• Provides APS with client-specific details needed to provide required services
• Monitors and tracks all client meetings
• Prepares data for client meetings and contributes to decision-making
• Provides Managed Care Contract Review
• Oversee all aspects of managing accounts receivables for clients

Travel Time required -- 80% or more

E.O.E.

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Bilingual (Spanish) Customer Service Supervisor

The Customer Service Supervisor is responsible for managing all activities related to the Call Center. This person is responsible for the daily supervision of Customer Service employees, meeting high quality, timely completion of productivity goals, and the general oversight and enforcement of policies and procedures.

• Supervise employees to meet daily department and supervisor productivity goals
• Review staffing levels, staff schedules and assigning specific duties
• Works with management to establish and implement departmental goals and processes
• Supervise the daily operations of the department and provides leadership to employees
• Assist in determining staffing needs, interviews, hires and works with the manager to oversee the training of employees

Requirements:
• Excellent English and Spanish language skills
• Associate’s degree or equivalent combination of formal training and experience
• At least two years of supervision experience preferred
• Strong leadership skills with the ability to guide, direct, train and interact with staff and clients
• Demonstrated knowledge of third-party and insurance companies and operating procedures, regulations and billing requirements
• Working knowledge of Call Center systems and processes
• Self-motivated, self-directed and attention to detail
• Strategic thinker and problem solver
• Strong organizational skills and the ability to handle multiple tasks
• Proven project management and time management skills
• Skilled in Microsoft Office – Word and Excel

If you are interested, please submit your resume. EOE

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Department Supervisor

The Supervisor is responsible for daily supervision of employees, meeting high quality, timely completion of productivity goals, and the general oversight and enforcement of policies and procedures.

• Supervise employees to meet daily department and supervisor productivity goals
• Review staffing levels, staff schedules and assigning specific duties
• Works with management to establish and implement departmental goals and processes
• Supervise the daily operations of the department and provides leadership to employees
• Assist and determines staffing needs, interviews, hires and works with management to oversee the training of employees

Requirements:
• Associate’s degree or equivalent combination of formal training and experience
• At least two years of supervision experience preferred or a proven track record of supervising a team to achieve results or evidence of strong leadership skills with the ability to guide, direct, train and interact with staff and clients
• Demonstrated knowledge of third-party and insurance companies and operating procedures, regulations and billing requirements
• Working knowledge of call center systems and processes
• Self-motivated, self-directed and attention to detail
• Strategic thinker and problem solver
• Strong organizational skills and the ability to handle multiple tasks
• Proven project management and time management skills
• Excellent verbal, written and interpersonal skills
• Skilled in Microsoft Office – Word and Excel

EOE

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Call Center Manager

APS is seeking an experienced Call Center Manager for our inbound call center.  The Call Center Manager will lead a team of 25+ Call Center Agents and 3 Supervisors whose primary responsibility is to provide medical billing account feedback to patients and quality and compassionate service to all callers.  The Manager will:

• Day-to-day supervision of Supervisors and call center agents to ensure highest levels of productivity
• Ensure a pleasant and high quality experience for all callers
• Provide ongoing training, coaching, call shadowing and development of staff
• Hire and maintain staffing levels at budget
• Report review to identify trends to improve client and company revenue cycle performance
• Meet or exceed performance goals
• Conduct performance reviews and disciplinary actions
• Communicate processes, procedures and other information to staff
• Perform other functions as assigned

Qualifications:
• Minimum of 3-5 years managerial experience in call center
• Medical billing experience preferred
• Excellent managerial and motivational skills
• Patient centered service approach
• Outstanding organizational skills
• High level of flexibility and adaptability to consistently changing work environments
• Strong critical thinking and problem-solving skills
• Ability to read, interpret and analyze reports

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Medical Coding Manager

The Manager works closely with the Director and Supervisor(s).  The Manager leads and directs the work of others through planning, directing and coordinating the processes and functions of the department to ensure department goals are established and met.  The Manager works with coding staff and clients on clinical documentation improvements to increase accuracy and charge capture and reduce audit liability.  Requires strong managerial, leadership and business process skills, including critical thinking and the ability to read, interpret and analyze reports.  The Manager must be familiar with the concepts, practices and procedures of medical coding requirements and keep up with industry and regulatory changes.

Essential Duties and Responsibilities
• Works closely with the Department Director
• Communicates any systematic issues or concerns to the Director
• Identifies interdepartmental process flow inefficiencies, makes recommendations for positive changes in the department and develops action plans to implement these improvements
• Works closely with the Supervisor(s) and provides leadership to ensure the successful accomplishment of key functions to meet department goals
• Learns the essential functions of the department(s) and manages the daily operations of the department(s)
• Directs and coordinates tasks through the department Supervisor(s)
• Provides ongoing training and mentoring to the Supervisor(s) 
• Meets regularly to discuss and assist Supervisor(s) in managing staff, reviewing staffing needs, employee work schedules, department coverage, assigning of tasks, status of employee performance and department goals
• Ensures employees are knowledgeable and compliant with all internal policies and procedures, as well as external regulatory requirements
• Analyzes reports and other performance data, monitors workflow processes and provides a plan of resolution to ensure department productivity goals are met
• Determines staffing needs and participates in interviewing, hiring, and oversees employee training and disciplinary action
• Other duties as required

Qualification Requirements
• Bachelor’s or Associate’s degree or equivalent combination of formal training and experience
• A current, nationally recognized coding credential:  CPC, CCS, CCS-P, RHIA or RHIT
• Demonstrated extensive knowledge of coding conventions (CPT, ICD-10-CM, HCPCS), CMS policy requirements, LCDs/NCDs and industry quality and billing matters
• At least three years of management experience and a proven track record of managing a team to achieve results
• Strong leadership and organizational skills with the ability to guide, direct, train and interact with staff and clients
• Ability to monitor performance through productivity and accuracy measures and improve staff performance
• Problem solver with the ability to identify issues, collect data and establish facts to draw valid conclusions
• Strong time management skills and ability to manage projects to completion
• Excellent verbal, written and interpersonal skills
• Strong computer skills including Microsoft Office

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Receptionist

The Receptionist/Front Desk Clerk maintains a high level of professionalism and is responsible for answering incoming calls timely, taking information accurately, transferring calls to the appropriate person(s) and greeting incoming visitors.  This person also performs routine tasks and administrative work by assisting various departments in the company. 

Qualification Requirements:
• Up to two years’ experience as a receptionist / administrative assistant
• Exceptional customer service skills and professional phone manner
• Excellent verbal, listening, written and interpersonal skills
• Strong computer skills with a knowledge of spreadsheets and word processing documents
• Ethical conduct, initiative and strong time management

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